Case
Studies.
Mosaic delivers Fitch-grade resilience, IMF-aligned preparedness, and ISO-certified response strategy – tailored to Nigerian realities. When you're ready to lead, we're ready to partner.
Case Study 1:
National Telecoms Provider
Disruption: A multi-day national blackout of voice and data services affecting emergency systems and over 12M subscribers.
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Uncovered Vulnerability: No ISO 22301-aligned continuity strategy, lack of outage-specific response protocols, and untrained frontline staff.
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Mosaic's Solution:
Conducted enterprise-wide Business Impact Analysis (BIA)
Built rapid recovery protocols for critical network infrastructure
Established a Crisis Command Architecture and regulator-facing communication grid
Impact:
Service restored in <2 hours (vs. 18 hours)
Legal and regulatory exposure reduced by $7.5M (N12B+)
90% drop in customer complaints during next outage
Internal crisis readiness score up 68%
Case Study 2:
Mid-Tier Retail Bank
Disruption: Ransomware attack halted wire transfers, payroll, and customer access for 72 hours.
Uncovered Vulnerability: No integrated resilience posture despite cyber insurance. C-Suite unprepared for digital crisis.
Mosaic's Solution:
Cyber resilience maturity diagnostic referencing FDIC/OCC standards
C-Suite-led ransomware simulation and readiness exercise
Regulatory escalation playbooks and 6–12 hr recovery blueprints
Impact:
Recovery reduced to <8 hrs
Avoided losses of $12.5M (N20B+)
Regained regulatory trust; customer churn cut by 40%
Received commendation for improved cyber posture
Case Study 3:
Government Oversight Agency
Disruption: Sudden resignation of Chair during ethics probe. Leadership vacuum. Public and donor backlash.
Uncovered Vulnerability: No formal transition protocol. Messaging misalignment. Risk to international donor funding.
Mosaic's Solution:
Succession continuity audit and interim authority maps
Developed a Crisis Transition Doctrine per ISO 22361
Orchestrated simulations with Deputy Ministers and legal counsel
Impact:
Uninterrupted service through future transitions
Public sentiment recovered in <10 days
Preserved $10M (N16B+) in global donor commitments
30% improvement in Board governance agility metrics
Case Study 4:
National Retail Bank
Disruption: High-profile digital banking app failed on launch day. Customer withdrawals and reputational damage.
Uncovered Vulnerability: No technical stress testing or rollback frameworks. Disconnected launch coordination.
Mosaic's Solution:
Digital Launch Resilience Framework
Load simulations and escalation playbooks
Social media & press crisis communication tree
Impact:
99.98% uptime on second rollout
Gained $2.5M (N4B) in SME deposits within 60 days
81% drop in social media backlash
Internal risk alignment improved by 55%
Case Study 5:
Provincial Health Agency
Disruption: Booking system crash disrupted thousands of vaccine appointments. Media and public outrage.
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Uncovered Vulnerability: SLA lacked surge provisions. No coordinated crisis messaging or IT escalation path.
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Mosaic's Solution:
Crisis Readiness Stress Test for digital infrastructure
Multi-agency crisis command aligned to ISO 22361
Prebuilt Crisis Messaging Toolkit
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Impact:
System restored in <3 hrs during next wave
Public confidence up 32% in 3 weeks
Protected $7.5M (N12B) in federal funding tied to reliability metrics